Why Am I Unable to Claim the “Rescue Bonus”?

You may be unable to claim the Rescue Bonus for several reasons. These include not entering the referral code GLANG38M during registration, incomplete turnover settlement, not contacting customer service, reaching the daily claim limit, choosing the wrong game or not providing the required screenshots.

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1. Register Using the Referral Code GLANG38M

To qualify for the Rescue Bonus, you must use the referral code GLANG38M when registering your Winbox account. This code connects your account to the related promotion so the system can confirm your eligibility.

If you did not enter the code during registration, entered a different code or added it after completing registration, you may not qualify for the bonus. Referral information is normally recorded when the account is created and cannot be changed later.

Before completing registration, make sure GLANG38M is correctly displayed in the referral field. If you are unsure, contact customer service before making a deposit or joining any eligible promotional game.

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2. Turnover Is Settled After 5:00 PM

Your betting turnover is not calculated immediately after the game ends. The system reviews and confirms the eligible game turnover after 5:00 PM on the following day.

This means that bets placed today are normally assessed after this time tomorrow. If you try to claim too early, the eligible amount may not appear in your account. Wait until the settlement period is complete before contacting customer service.

“Turnover” means the total amount of eligible bets. It does not mean your deposit, withdrawal, account balance or profit amount. Cancelled, refunded, invalid or excluded bets may not count towards the turnover, depending on the platform’s promotion rules and settlement process.

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3. Accept the Official Friend Request

After logging in to Winbox, eligible winners must accept the official friend request connected to the promotion. This step is required so the team can identify your account, communicate the claim details and complete the bonus verification.

If you ignore, reject or do not notice the request, the claim process may not be completed even if you meet the other conditions.

After logging in, check your account notifications, message centre or social section. Before accepting the request, make sure it comes from an official promotion channel. Never share your password, one-time verification code, banking password or other security information with anyone during this process.

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4. The Rescue Bonus Can Be Claimed Once Per Day

Each player can claim the Rescue Bonus only once per day. Even if you join several eligible promotional games, experience several losses or generate valid turnover at different times, you cannot submit multiple claims on the same day.

The daily limit is set to make sure the promotion is fairly available to all eligible users. Before applying for the bonus, wait for the system to calculate your valid turnover and choose the correct claim time.

Submitting repeated applications, sending duplicate screenshots or contacting customer service through several channels may delay the review. Keep a record of your claims and follow the daily reset time provided by customer service or stated in the latest promotion terms.

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5. Only the Promotional Game with the Highest Turnover Is Counted

If you join several eligible promotional games on the same day, the Rescue Bonus will be calculated only according to the game with the highest turnover. Turnover amounts from different games will not be combined to receive a higher bonus.

For example, if your BG game turnover is 5,000 and your 918KISS game turnover is 10,000, the system will only consider the 918KISS turnover. The lower BG turnover will not provide an additional bonus.

Wait for the settlement on the following day, compare the confirmed amounts and claim based on the promotional game with the highest turnover. This rule still applies even if you lose in several games, unless the latest promotion terms clearly state otherwise.

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6. Screenshots Are Required When Making a Claim

You must submit screenshots when claiming the Rescue Bonus so your account and game records can be verified. The images should clearly show the related game, account information, date, turnover amount or other details requested by customer service.

Make sure the screenshots are clear and have not been edited in a misleading way. Hide unrelated sensitive information, including passwords, one-time verification codes, full bank account details and private wallet keys.

This promotion is only available for selected eligible games, including EKOR, LUCKY365, Lion King, Monkey King, JDB, PLAY8, KINGMAKER, MAXBET, SBOBET, RCB988, CMD368, BTI, E1SPORT, 9WICKETS, SEXY and HOTROAD.